About
My name is Nathan O'Neal
I am a cybersecurity and IT support professional with practical experience in phishing investigations, access control, and technical support. I hold a Security+ certification and am currently pursuing a Master’s degree in Cybersecurity Management. I am passionate about tackling security challenges and continuously strive to learn through hands-on labs and real-world experiences.

Work Experience

IT Help Desk Analyst
March 2024 - Present
I provide front-line technical support across a 15,000+ employee healthcare system, focusing on troubleshooting, account management via Active Directory, and escalating security incidents such as phishing and access anomalies. My role supports secure system access and ensures continuity in a high-compliance environment.
Patient Transporter
May 2020 - March 2024
While supporting patient mobility in a clinical setting, I identified a critical network security risk and helped initiate a Wi-Fi policy change to protect patient data. I also assisted with device troubleshooting, which sparked my interest in cybersecurity.
Certifications and Education

CompTIA Security+
May 2025 - May 2027

ISC2 Certified in Cybersecurity
August 2022 - September 2025

B.S of Cybersecurity
November 21, 2023

M.S of Cybersecurity Management
December 21, 2025